Privacy Policy

Your privacy is important to Blooming Hill Flowers Limited (“we”, “our” or “us”) and we comply with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.

This document is our privacy policy and it sets out how we collect, use, disclose and protect your personal information.

This privacy policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see https://privacy.org.nz/.

What is your personal information

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, telephone number, email address, mailing or street address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect

We may collect your name, telephone number, email address, mailing or street address, age or date of birth, profession, occupation or job title and any additional information relating to you that you provide to us directly either in person, in writing or through our website or indirectly through use of our website or other online presence.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

Who do we collect your personal information from

We collect personal information about you from:

you, when you provide that personal information to us, including via our website or through any contact with us (for example, in person, telephone call or email);
third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How we use your personal information

We will use your personal information:

to verify your identity
to confirm and arrange orders placed by you
to support payment obligations in respect of orders
to request feedback, including contacting you electronically (e.g. by phone, text or email for this purpose)
to respond to communications from you
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

our employees
another entity within our group
any business that supports our activities, including any person that hosts or maintains any underlying IT system or data centre that we use in the operation of our business and/or to provide our website
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.

Protecting your personal information

We take reasonable steps to ensure your personal information is:

protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those individuals who need access to this information in order to assist us in performing our activities; and
accurate, up to date, complete, relevant and not misleading.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights please contact the Privacy Officer at the email address set out below. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Changes to this policy

We may change this privacy policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.

Privacy Officer – Contact Us

If you would like to contact us about any matter relating to privacy, our details are:

Frans van Dorsser

Blooming Hill Flowers Limited

frans@bloominghill.co.nz

5c Shipherd Road

Pukekohe Hill

Auckland 2678